Privacy Policy

1. Introduction

Should Neurshard ("we", "us", "our") is committed to protecting the privacy of visitors to our website and users of our platform. This Privacy Policy describes the types of information we may collect from you or that you may provide when you use our website and services, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with the terms described here, please do not use our website or services.

2. Information We Collect

We may collect several types of information from and about users of our website and services, including:

• Identity and contact information — such as name, email address, and other details you provide when filling in forms, registering, or contacting us.
• Account and usage information — such as login details, preferences, and how you interact with our platform and features.
• Technical information — such as IP address, browser type and version, device identifiers, operating system, and general location data collected automatically as you navigate our site.
• Communications — records of correspondence if you contact us, including support requests or feedback.
• Cookies and similar technologies — information collected through cookies, pixels, and similar tracking technologies as described in Section 6 below.

3. How We Use Your Information

We use information that we collect about you or that you provide to us for the following purposes:

• To provide, operate, maintain, and improve our website and services.
• To create and manage user accounts and authenticate access to the platform.
• To respond to enquiries, provide customer support, and communicate with you about your use of our services.
• To send administrative information, updates, and, where you have consented, marketing communications.
• To monitor and analyse usage trends and improve the functionality and content of our website.
• To detect, prevent, and address technical issues, fraud, or unauthorised activity.
• To comply with applicable legal obligations and enforce our terms of service.

4. Legal Basis for Processing

Where applicable data protection law requires it, we rely on one or more of the following legal bases to process your personal information: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our business, provided those interests are not outweighed by your rights.

5. Sharing and Disclosure of Information

We do not sell personal information. We may share information we collect in the following circumstances:

• With service providers and vendors who perform functions on our behalf, such as hosting, analytics, and customer support tools.
• With professional advisers, including lawyers, auditors, and insurers, where necessary.
• In connection with a business transaction, such as a merger, acquisition, or sale of assets, subject to appropriate safeguards.
• Where required to comply with a legal obligation, court order, or governmental request.
• To protect the rights, property, or safety of Should Neurshard, our users, or others.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to distinguish you from other users, remember your preferences, and understand how our website is used. You can set your browser to refuse some or all cookies, or to alert you when a website sets or accesses cookies. If you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When information is no longer needed, we take reasonable steps to securely delete or anonymise it.

8. Data Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Depending on how you access our services, information we collect may be transferred to, stored, and processed in a country other than the one in which you reside. Where such transfers occur, we aim to ensure appropriate safeguards are in place consistent with applicable data protection requirements.

10. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, which may include the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to certain exceptions.
• Object to or restrict certain processing of your information.
• Request portability of your information in a structured, commonly used format.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided on our Contact page. We may need to verify your identity before responding to your request.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not operated or controlled by Should Neurshard. We are not responsible for the privacy practices or content of these third parties, and we encourage you to review their privacy policies before providing any information.

12. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated "Last updated" date. We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please get in touch via our Contact page.